Frequently Asked Questions
Everything you need to know about your grooming journey.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 365-day 'Brotherhood Guarantee.' If you aren't 100% satisfied with your purchase, you can return it for a full refund or exchange, even if the product has been used.
Are your products made with natural ingredients?
Yes, we prioritize high-quality, natural ingredients in all our beard oils, washes, and balms to ensure they are safe for your skin and hair.
Do you ship internationally?
We currently ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How do I know which scent is right for me?
We offer detailed scent descriptions on each product page. If you're unsure, we recommend starting with our Sample Pack to find your personal favorite.
Can I change or cancel my order?
Because we aim to ship orders as quickly as possible, please contact our support team within 1 hour of placing your order to request any changes or cancellations.